ISNetworld® – 3 Common Complaints

Many of you are complaining about a few things in ISNetworld®. These things are OSHA 300 logs, insurance and safety programs. Here are a few tips to get these items approved in ISNetworld®.

First, OSHA 300 logs. Many of you do not have to fill them out, do not want to fill them out and do not want to release names. I cannot say I blame you. However, if you don’t put these forms in ISNetworld® it may hold you up in getting a contract, paid or work. Here is a tip, instead of putting the employee name down, put Privacy Case. This way you are still complying with submitting an OSHA 300 log, but you also are able to keep all of your employee information private. Remember you are only to put down OSHA recordable accidents, therefore, not every accident is an OSHA recordable.

Second, insurance. Either the insurance limits that are being asked are way too high and exceeding state standards or they keep getting denied. If you think the limits being requested are too high call the company that you are doing business with NOT ISNetworld®. ISNetworld® will just tell you that is what is being requested and that you need it. Call the company and speak with them, ask them if they would accept your current limits. Also, you can always request a waiver in ISNetworld® in order to avoid purchasing additional insurance. This may save you some money, but it is not always guaranteed that the waiver will be approved. If your issue is that your insurance continues to get denied call your insurance agent and list the reasons for the denial. If they can fix it they will. If they are saying that the limits are there, it is not expired, etc., then call ISNetworld® with the insurance agent on the phone. This way everything can be easily communicated, the broker will know what to put on the certificate and ISNetworld® may approve it on the phone.

Third, safety programs. These programs are designed to attempt to make your company safer. In reality they are a pain in the butt. Review all of your safety programs before submitting them to ISNetworld®.   On the questionnaire you need to select “yes” for each requirement and list the page number. If it is not in the safety program get it in there, but don’t just add it in the safety program remember to tell your employees of the changes as well. Now for those of you that don’t need certain safety programs but it is being requested anyway, get one. You can call and complain until you are blue in the face, but you will be told the company is requesting it, so you must have it. Take the time to draft the program. If you are having trouble find someone to help you.

These are the three biggest issues regarding ISNetworld®, but they are solvable. Not everything is ISNetworld®’s fault, but they are not always the easiest to work with. You guys can get your account in the green, best of luck!

Markus Wesaw is in no way endorsed, sponsored, approved by, or otherwise affiliated with ISNetworld®.

ISNetworld® Consultants – The Good, the Bad and the Ugly.

I was recently looking through the internet at people’s complaints regarding third party consultants and ISNetworld®. What I found was horrible. Many companies are charging outrageous prices and guaranteeing compliance in little as 24 to 72 hours. Then they are adding on additional services that they claim you need, after you paid your initial fee, signed a contract, and turned over all of your company information.

First, if a company makes you sign a year contract, don’t. Things can change, you may not want to continue with your contract or you may have additional problems with the company you are doing business with. What is the point of signing a contract and throwing money out the window? The economy still sucks and every penny kept in your pocket counts.

Second, there is no such thing as 24-72 hour compliance. Why is this? Because after you submit everything to ISNetworld® they take up to 3 business days to approve some documents. This means your document may not be approved extending this period longer. Also, consultants will add the information you give them. So if it takes you a week to find your OSHA logs for the past three years, then guess who is not getting compliant in 72 hours? You!

Third, it should not cost you an additional $2,000-$12,000 on top of ISNetworld®’s fee to become compliant. This means you are getting ripped off! Why would you pay someone to do something for $5,000 when you can pay someone else who is just as competent for $1,000 or less? Once again keeping more money in your pocket should be not only important to you but the person you hire!

Fourth, you don’t need everything they are telling you you need. If a company is stating you need a substance abuse program before they even look into your account, don’t believe them. If they are telling you to purchase additional insurance without showing proof you need it, don’t purchase it. A lot of people will tell you that they can do it all for $2,000 plus the fees for safety programs, document review or similar items. It shouldn’t! If you are paying that much money it should be all inclusive.

Fifth, don’t believe the old saying “you get what you pay for.” Just because there is a company out there that is cheaper does not mean that you will not get just as good results as the top dollar company. Many people opened up their own companies believing they could do everything that is ISNetworld®, PEC Premier and similar companies. This is not the case. Make sure you get exactly what you pay for; a company that is experienced, employees that are competent in the field, a company that has a strong client base, and most importantly someone that is up front with you. If you get that odd feeling something is wrong, you are paying too much or someone doesn’t seem to be truthful, believe your gut!

There are good companies out there willing to help you, you just have to find them!

Markus Wesaw is in no way endorsed, sponsored, approved by, or otherwise affiliated with ISNetworld®.


ISNetworld® Complaints or Compliance

Have you begun the exciting process of becoming ISNetworld® compliant? Is your computer still in one piece or have you thrown it out the window? Do you have no idea why you need certain safety programs or insurance limits? I understand exactly how you feel.

Even though I help companies become compliant for ISNetworld® does not mean I don’t get frustrated as well. However, it is not necessarily ISNetworld®’s fault. ISNetworld® is just the middle man between you and the owner client (for example Bristol Meyers, Encana, etc.). That means the owner client that you are doing business with is the one requiring you to meet the different criteria of safety programs, insurance limits, training and other information. Don’t call ISNetworld® with your complaints as they are there just to verify that you have the information that is being requested by the owner client. Take all of your ISNetworld® complaints to the owner client. Outsourcing safety requirements and information is not really worth it to us, but for these larger companies it is because they don’t have to manage all of the paperwork, they can just login and see if you have all the information they want.

So what do you do? Don’t bother calling ISNetworld® to complain or tell them that you don’t need a safety program. Believe me when I say I have seen some funny things on ISNetworld®. Instead of submitting training documents I have seen a piece of paper with the worlds “don’t need this” written on it and submitted. Or another good is example where you answer the questions for the safety programs and are able to provide comments, people write “don’t have one.” Instead call your contact with the owner client and complain to them and find out why they are requesting you to have the various safety programs, training or other documentation. The more people who speak up and say something the less popular ISNetworld® would be. Right now ISNetworld® is the new bubble. Companies like it because they are able to take a back seat and let everyone else handle the dirty work, the complaints, and the frustration while pretending to be the good guy. However, when you are voicing your ISNetworld® complaints you need to walk the fine line with the owner client. You complain too much and they might get rid of you, don’t complain enough you may need to do additional work or training to keep your contract. Some people say forget it all together and get rid of the contract because they do not want to jump through all the hoops and rather lose the contract. I would want to keep the contract and become ISNetworld® compliant and keep a limited amount of ISNetworld® complaints to myself.

If you are having trouble becoming ISNetworld® compliant do yourself a favor and don’t throw your computer through the window and get some help. Your list of ISNetworld® complaints can grow to the size of a football field. I get that you don’t think you need CPR because you work by yourself, if you go down you can’t save yourself. I understand that you don’t want to purchase an extra million dollar liability insurance plan because the plan you have has been good for years. You need to weigh the pros and cons and figure out what is best for your company and sanity. If you want to talk to someone that understands your frustrations, get you ISNetworld® complaint, yet let you voice your ISNetworld® complaints and not hold it against you, give me a call.

Markus Wesaw is in no way endorsed, sponsored, approved by, or otherwise affiliated with ISNetworld®.

Help With the ISNetworld® Process – Summing It Up

To begin working with ISNetworld® you have to do a few things first. The very first step is creating an account with ISNetworld®. The next step is to log into your account and complete their handy dandy video tutorial. Next, you should have all the information you need to begin answering the 4 part questionnaire. To begin with section one you should have your NAICS code, work types, and basic company information. Once this is all plugged into your account you move onto section two. This section has many of the forms you need to submit. These include insurance documents, OSHA logs, Experience Modification Ratings, and workers compensation forms. Submitting these documents can be easy if you have everything you need. However, some of your documents may need to be changed to be company specific. Fox example, your certificates of insurance will need to have the company you are doing business with added as an additional insured.

The third section of ISNetworld® is the most daunting, annoying and frustrating task of all. Here comes the multi section questionnaire that contains over 100 questions. Answering these questions are annoying because once you think you have all the documents or knowledge you may need, you have to go look for more information. This can be very time consuming. Included in this section is the past three years of OSHA log information, including the number of employees, total hours worked and how many OSHA recordable accidents you have. Once you make it through the entire questionnaire you next move onto safety programs and training records. Your programs may need to be changed, information added, or taken away to meet the requirements of ISNetworld®. Also, you will need to have proof of company specific training. ISNetworld® creates a list of the trainings which are being required and you added your certificates to this section.

After completing numerous ISNetworld® accounts we can make this process sound extremely easy. Truth be told, we get frustrated with ISNetworld® too. The questions and documents are just a portion of the process. Dealing with picky employees on behalf of ISNetworld® is the hard part. Some want one thing, others want another, and every quarter it changes. ISNetworld® swears they are improving the process, but company owners are just as frustrated today as they were over a year ago. The process is not becoming seamless and it may make you feel like giving up. Don’t. We understand you need your contracts, the work you do helps put food on employee’s tables. Call us we can help, this will allow you to have the time to focus on the more important parts of your business.

Markus Wesaw is in no way endorsed, sponsored, approved by, or otherwise affiliated with ISNetworld®.